FAQS

Frequently Asked Questions (FAQs)

Welcome to the E-BikeElectrica FAQ page. Here you'll find answers to some of the most commonly asked questions about our products, services, and policies. If you have any other questions, please don't hesitate to contact us.

1. What products does E-BikeElectrica offer?

We offer a wide range of electric bikes, including commuter e-bikes, mountain e-bikes, and folding e-bikes. We also provide various e-bike accessories such as helmets, battery packs, and more.

2. Do you offer free shipping?

Yes, we offer free worldwide shipping on all orders.

3. How long does shipping take?

  • Domestic Shipping (United States): Typically arrives within 5-7 business days after dispatch.
  • International Shipping: Typically arrives within 10-15 business days after dispatch, depending on the destination country and customs procedures.

4. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your order on the carrier’s website.

5. What is your return policy?

We accept returns within 30 days of the purchase date. Items must be unused, in the same condition as received, and in the original packaging. Please refer to our Return and Refund Policy for more details.

6. How do I initiate a return?

To initiate a return, please contact us at Support@E-BikeElectrica.com or call us at 859-993-3814 with your order number and reason for the return. Our support team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

7. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal.

8. Are your electric bikes covered by a warranty?

Yes, all our electric bikes come with a manufacturer's warranty. The warranty period and terms vary by brand. Please refer to the product description for specific warranty information.

9. How do I maintain my electric bike?

Regular maintenance is essential to keep your e-bike in good working condition. This includes:

  • Checking tire pressure regularly.
  • Ensuring the battery is charged and stored properly.
  • Inspecting brakes and other components for wear and tear.
  • Cleaning the bike to prevent dirt and grime buildup.

For detailed maintenance tips, please refer to the user manual provided with your e-bike.

10. Can I test ride an electric bike before purchasing?

Currently, we do not offer test rides. However, we provide detailed product descriptions, specifications, and customer reviews to help you make an informed decision.

11. How can I contact customer support?

You can reach our customer support team via:

Our business hours are Monday to Friday, 9:00 AM - 5:00 PM (CST), and Saturday, 10:00 AM - 2:00 PM (CST).

12. Do you offer financing options?

We currently do not offer financing options. All purchases must be paid in full at the time of order.

13. Are your electric bikes suitable for all terrains?

We offer various models designed for different terrains. Our commuter e-bikes are ideal for urban environments, while our mountain e-bikes are built to handle rugged terrains. Please refer to the product description to choose the right bike for your needs