TRAKING ORDERS

Welcome to the E-BikeElectrica Order Tracking page. We understand the importance of knowing the status of your order, and we are committed to providing you with timely updates. Here’s how you can track your order.

How to Track Your Order

  1. Order Confirmation:

    • After you place an order, you will receive an order confirmation email. This email will contain details of your order and an order number for your reference.

  2. Shipping Confirmation:

    • Once your order has been processed and shipped, you will receive a shipping confirmation email. This email will include your tracking number and a link to the carrier's website where you can track your shipment.

  3. Using the Tracking Number:

    • Visit the carrier's website (such as UPS, FedEx, DHL, or USPS).
    • Enter the tracking number provided in your shipping confirmation email.
    • View the current status and estimated delivery date of your shipment.

Where to Find Your Tracking Number

Your tracking number can be found in the shipping confirmation email sent to you once your order has been dispatched. If you do not receive this email, please check your spam/junk folder, or contact our customer support team for assistance.

Common Tracking Issues

  • Tracking Number Not Found: It may take 24-48 hours for the tracking information to be updated by the carrier. If your tracking number is not working immediately, please try again later.
  • Delayed Delivery: Sometimes, deliveries can be delayed due to various reasons, such as weather conditions, customs clearance, or carrier issues. If your order is significantly delayed, please contact us for further assistance.

Contact Us for Assistance

If you have any issues with tracking your order or need further assistance, please do not hesitate to contact us:

Phone: 859-993-3814
Email: Support@E-BikeElectrica.com
Address: 5565 South 281st East Avenue, Broken Arrow, OK 74014, United States

Our customer support team is available Monday to Friday, 9:00 AM - 5:00 PM (CST), and Saturday, 10:00 AM - 2:00 PM (CST). We strive to respond to all inquiries within 24 hours.

Additional Information

  • Free Worldwide Shipping: We offer free shipping on all orders, and the estimated delivery times are:

    • Domestic (United States): 5-7 business days after dispatch.
    • International: 10-15 business days after dispatch, depending on the destination country and customs procedures.

  • Lost or Damaged Shipments: If your shipment is lost or arrives damaged, please contact us immediately with your order number and a description of the issue. We will work with the carrier to resolve the problem and ensure you receive your order.

Thank you for shopping with E-BikeElectrica. We appreciate your business and are here to help with any questions or concerns regarding your order.